2022 IEKTopics
2022 IEKTopics|Citymapper Delivering a Seamless Transits Experience

Leveraging MaaS (Mobility as a Service) to provide comprehensive transportation solutions.

The Citymapper app offers fast, affordable, and punctual public transport options to travelers. As it’s convenient, economical, all the rage, and at the right time, the transportation behaviors of London’s residents and travelers have been changed effectively. The company leverages a lot of digital tools and technologies such as big data, smart computing, networks, GPS, digital payment, and machine learning , and then delivers the services via MaaS model to reduce time error risks. This free app comes with a digital mobile payment function so passengers can pay all transportation fares with the same card and avoid the hassle of switching between different systems and operators. In addition, Citymapper conforms with local net-zero sustainability schemes and open data application policies to increase the  passengers’ willingness of using the app and make the app more precise and detailed. Driven actively by environmental consciousness and passively by policies and regulations,  collaboration with governments and cross-operator service platforms to create, a comprehensive transportation/transit system allows Citymapper adopted widely by public.


Case study company introduction

Citymapper was founded in 2011 in London, UK. Its Citymapper App is a free transportation app that has been awarded App Store APPs of the Year for many years. By 2021, the app had obtained 55 million users and expanded its services to over 80 cities.

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