FIEKView: Service Industry Digital Transformation: Emerging Opportunities with Smart Robotics
IEKView：服務業數位轉型與智慧機器人新契機
- 2025/12/26
- 1599
- 19
As customer experience becomes the core driver of business growth, the service industry has significantly enhanced its emphasis on consumer satisfaction. According to a McKinsey’s report in 2023, approximately 71% of consumers expect brands to provide personalized, seamless, and meaningful interaction experiences, and customer service quality is regarded as an important component of brand value.
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